Terms & Conditions

1. General Overview
At Containers Mate, customer satisfaction is our top priority. To ensure a smooth and transparent buying experience, we have developed clear policies regarding orders, payments, shipping, returns, and warranties. Please read through the policies below before making a purchase or rental decision. If you have any questions, feel free to contact us.

2. Order Processing
Placing an Order:
Orders can be placed directly through our website or via phone with one of our sales representatives. Once an order is confirmed, you will receive a confirmation email with the details of your purchase or rental.

Processing Time:
Orders are typically processed within 1-3 business days. This includes verifying availability, preparing documentation, and arranging shipment.

Order Changes:
If you need to make changes to your order (e.g., container size or delivery address), please contact us immediately. We will do our best to accommodate changes before the order is shipped.

Order Cancellations:
You may cancel your order for a full refund if it has not yet shipped. If the order has been shipped, cancellations will be subject to our returns policy and any applicable fees.

3. Payment Methods
We accept the following payment methods:

Credit/Debit Cards:
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

Bank Transfers:
For larger orders or custom containers, we also accept direct bank transfers. Please contact our customer service team for bank details.

Financing Options:
We offer flexible financing options to help you purchase or rent the shipping container you need. Please inquire about financing terms at checkout or contact us for more details.

4. Pricing Policy
At Containers Mate, we aim to offer competitive pricing without sacrificing quality.

Pricing Changes:
Prices listed on our website are subject to change without notice. However, once you place an order, your price will be locked in, and any subsequent price increases will not affect your order.

Custom Orders:
For custom containers, pricing will depend on the complexity of modifications, materials, and delivery. A detailed quote will be provided after an initial consultation with our team.

5. Warranty Policy
We stand behind the quality of our shipping containers. Each container comes with a standard warranty to cover manufacturing defects and ensure your satisfaction.

New Containers:
New shipping containers come with a 1-year limited warranty covering structural integrity, watertight seals, and any manufacturing defects.

Used Containers:
Used containers are sold as-is, but we ensure they are structurally sound and functional at the time of sale. Any issues must be reported within 30 days of delivery.